I have been reading posts on other forums today. I find it interesting that anyone who openly criticizes Hughes is quickly flamed with threats to delete their posts. I believe that Hughes themselves are behind some of these forums. Again I do not believe that I am the only person on their network that consistently gets transfer rates comparable to dial-up. Especially since support seems to be very familiar with the problem.
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June 20, 2008 at 7:43 am
You are definitely not alone!!! I just tried their 30 day free trial— what a hoax (free trial). After tons of support from non english speaking east indians, (one actually got indignent with me so I told him either he clean the shi* out of his mouth and learn to speak english or turn me to a supervisor he left me on hold for 15 min-I hung up). I got fap’d the first day, called and uped my plan to the pro- next day while downloading a file their modem quit, more support, again it failed- more support and then I got fap’d for no reason of my own. Soooo I cancelled their free trial,,,, cost me over 300 bucks- 200 for the original installation (which I could not get back) and I had to pay the shipping of the equipment back to them. HUGHES- what a joke!!!! Gary Cooper-South Dakota
March 11, 2009 at 2:48 pm
I was checking into Hughes as an option for the internet..and I was told by an independent sales company to be sure to get the brand new 9000 modem, not any 7000 modem. The 7000 models are connected to the older of the 13 satelittes that Hughes has. New newest satellite and the 9000 modem working together. the 9000 modem will not connect to the older satellites. Some of those satellites are from th 1930’s. Have you ever been informed of that? But, I do have to say..after reading all the comments on these pages..I am not leaning toward any experience with Hughes. I’ll go with the new kid on the block WildBlue. The only offer the 9000 modem simply because their modem works with the latest satellite technology.