Comments for The Truth about Hughes Satellite Internet

Comment on Class action suit by shahansandra

shahansandra — Wed, 27 May 2009 04:46:50 +0000

Ohh how i wish that i had found this website BEFORE!!!!! My neighbor has hughes net and said that he has no problem with his, So stupid me went with Hughes. BOUGHT THE DISH. Everything was find for the 30 days hit the fap one time the first night because my tech did not fell it necessary to protect my access. Day 32 trouble. kept getting error code after error code. Called in they said it was this and then it was that. Finally they said it was the modem. Sent me a new one. Worked fine for a couple of days and then the same error messages. Called it was the same over again. It is this and it must be that. Finally it was the modem again. For those of you counting this is number 2. Month 3. Started having the same problem again. Was told again that it was the modem. I asked to speak to a supervisor, put on hold for long time. Same girl came on and offered a month free. I told her that i wanted a supervisor and finally when i got the supervisor, he informed me that i needed a higher level of tech help. Got the higher level of tech and was told that i did not need a new modem that the system is being worked on. that was last week. This week same problem, and it does not matter what the weather is IT SUCKSSSSSS…. I pay 70 a month and maybe can be on the internet for 70 percent of the time. And the FAP Sucks. We can download more than four or five songs before we hit it.

Comment on Hughes forums by Debbyk33

Debbyk33 — Wed, 11 Mar 2009 19:48:57 +0000

I was checking into Hughes as an option for the internet..and I was told by an independent sales company to be sure to get the brand new 9000 modem, not any 7000 modem. The 7000 models are connected to the older of the 13 satelittes that Hughes has. New newest satellite and the 9000 modem working together. the 9000 modem will not connect to the older satellites. Some of those satellites are from th 1930’s. Have you ever been informed of that? But, I do have to say..after reading all the comments on these pages..I am not leaning toward any experience with Hughes. I’ll go with the new kid on the block WildBlue. The only offer the 9000 modem simply because their modem works with the latest satellite technology.

Comment on Thinking about Hughes “Broadband”? by glcne

glcne — Wed, 03 Sep 2008 14:06:40 +0000

Me again,, sent equipment back, called yesterday- 2 months later- haven’t rec’d money back ($200.00) and they said,, oh- it will be in the mail in 2 weeks and not to worry- I asked for email confirmation of the conversation- of course they said they did not have email capabilities- ha ha- then asked how long it usually takes to get money back, they said 2 weeks- I said it has been 2 months- asked if I had called a month from now, would it still be 2 weeks- they had no answer– will be intresting to see if I ever get any money back– and oh yes,,, NON SPEAKING SUPPORT- wow what a joke, hughes net!!!!

Comment on HN7000S bad news by glcne

glcne — Mon, 28 Jul 2008 14:11:59 +0000

Ned, alltell offers a sat service, much much faster than the crooks at hughes and there is no fap policy- just blazing fast up and download speeds. 60 bucks per month- unlimited up and down—– how can they do it?? All I know is that it works!!

Comment on Class action suit by glcne

glcne — Fri, 20 Jun 2008 12:52:45 +0000

Oh YES- their 30 day trial period is a real hoax. It never did work properly for me,,, first day I got fap’d, called and up’ed the plan to the largest- then their modem failed twice while downloading a file, called in, they would do nothing so I got fap’d the second time in 2 days,, speeds were terrible, tech told me to check them (over hughes net of course) 3 times a day and in 4 days get back to them, I asked if this speed checking would count against my fap threshold- tech said no- later found out it did- HUGHES LIES- so I canceled their free trial- cost me 300 bucks- 200 for the install they would not credit back and around 100 to ship back the equipment- and what can I do- nothing but bitch here and vent a little there- what is this coming to?
gary cooper- South Dakota

Comment on Hughes forums by glcne

glcne — Fri, 20 Jun 2008 12:43:39 +0000

You are definitely not alone!!! I just tried their 30 day free trial— what a hoax (free trial). After tons of support from non english speaking east indians, (one actually got indignent with me so I told him either he clean the shi* out of his mouth and learn to speak english or turn me to a supervisor he left me on hold for 15 min-I hung up). I got fap’d the first day, called and uped my plan to the pro- next day while downloading a file their modem quit, more support, again it failed- more support and then I got fap’d for no reason of my own. Soooo I cancelled their free trial,,,, cost me over 300 bucks- 200 for the original installation (which I could not get back) and I had to pay the shipping of the equipment back to them. HUGHES- what a joke!!!! Gary Cooper-South Dakota

Comment on Blazing Fast???? by glcne

glcne — Thu, 19 Jun 2008 16:44:04 +0000

Yes, they are full of lies arent they. Ditched them, had 30 day free trial, ended up costing me 300 bucks, what a deal huh? got altell, blazingly fast and no FAP policy and I love it. Hughes,,, take a short walk off a long pier, anyone who is thinking of using them,,,, dont!!!

Comment on Thinking about Hughes “Broadband”? by glcne

glcne — Thu, 19 Jun 2008 16:38:32 +0000

Yes, hughes sucks!!! Tried the 30 day free trial,, what a joke, ended up costing me over 300 bucks for their free trial. Never got speeds even close to what they said, had best pro package- tried to download a large file, their modem failed, tried again, called tech support, they walked me through installing again, tried file again, modem failed, then got FAP’d because of their modem fail- only non english speaking tech support (whats new there?)and when you try to explain you cant understand them,,, they get pissy (sorry)- I’ve had it with hughes and got alltell, wow blazing speeds and no up or download limits- goodby hughes, and if anyone is thinking of using them,,, forget it!

Comment on Class action suit by rhardy

rhardy — Mon, 31 Mar 2008 14:57:43 +0000

This blog brought up maybe an interesting way to stop Hughes Net-through the installers. If enough of us tell the installers what a horrible system Hughes is, maybe they can put pressure on Hughes. What happened to truth in advertising?

Comment on HN7000S bad news by jbodden

jbodden — Thu, 13 Mar 2008 21:42:51 +0000

I am about to buy the Verizon broadband unit and sign up with them. I have been a loyal (what choice did I have?) customer since version 1.0 when it was download only.
The contract was changed ‘unilaterally’ (illegal under California law) so now if I am updating a game (I do NOT have regular frequent heavy downloads!) I can watch the meter drop while I am updating or installing.
One day it got down to 1 bit per second. No joke.
I am about to upgrade right out of Hughes - and they can go fap themselves…
Oh, their tech support once advised me that if the sat driver software would not install properly I should reformat drive C - I reported him to his supervisor, as afaik they both had a really good laugh.